Support

Need help?

Send the diagnostics below so the issue can be fixed quickly.

[email protected]

Include this

  • Mac or Windows version.
  • Stremio desktop version.
  • Flux version.
  • A screenshot of the problem.
  • Any install or diagnose report from the ZIP.

Blank screen

Restore Stremio first. Then send the Stremio version and the install log. Do not keep reinstalling on top of a broken app state.

Download missing

Use the download page from your Stripe checkout email to get both the ZIP and license.flux.json. If either link is missing or expired, email support with the checkout email address.

Update or patch failed

Download the newest ZIP, keep your license.flux.json, and run the installer again. If it still fails, send flux-compatibility-report.txt with your OS and Stremio version.

Restore path

Mac: open Uninstall Flux for Stremio.command. Windows: run uninstall-windows.cmd. If the normal Windows restore fails, send the PowerShell fallback log to support.